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When one review complained that Paul was 'quite awful' he replied claiming the customer swore at staff and signed it off with 'the rude and least empathetic owner'.Another reply said: 'If a guest is unruly, damages the property, insults my staff or puts complete tosh in a review then I will tell them they are muppets and I make no apology for it.'Defending his bolshie approach, married Paul said: 'I'm just really fed up with the PC and "customer is always right" type of argument.'The customer isn't always right and we're not always right but there must be a level playing field and we have got to treat each other with respect.'But if they go too far then it's only fair we should correct them if they have something wrong.'It's fair to say it's horrendous for a hotel owner when you're subject to other peoples' opinions and you can do very little to challenge them.'Unfortunately when a review goes on Trip Advisor and when a libelous review goes up, there is nothing we can do.'I get a lot of people that actually say thank you for being honest.'I have had local businesses say how refreshing to see someone prepared to stand up for themselves and their business when most would not reply or give a bog standard reply.'A stay at the 19-room hotel currently costs around £30 a night, and most the reviews - 32% - are 'very good'.“Has it become too normal for her to “just” have a dog or a cat??” And another begged him to reconsider keeping the tiny monkey, and wrote: “This is irresponsible.
You choose where and when you want to go, where you want to stay, and our experienced Africa staff will custom design an itinerary to suit your specific style, interests and budget.We also offer one or two escorted set-departures every year for those travellers who prefer to travel in a group.A no-nonsense hotelier personally hits back at every negative Trip Advisor review with cutting Basil Fawlty-style replies - including calling guests 'muppets'.Collins English Dictionary - Complete & Unabridged 2012 Digital Edition © William Collins Sons & Co. Discover the real spirit of Africa on our personalised, tailor made African safaris and tours, from up-close encounters with Africa’s iconic wildlife to authentic cultural experiences.